TWEED & COUNTRY – TERMS & CONDITIONS

(UK, EU & International Customers)

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1. About Tweed & Country

 

Tweed & Country

1 Frizenham Cottages

Torrington,

Devon,

EX38 8NA

United Kingdom

Email: hprouse@tiscali.co.uk

Phone: +44 7774 160341

 

EU Representative (GDPR Article 27):

RepGuardia Global Limited

6 Fern Road,

Sandyford

Dublin

Ireland

D18 FP98

Email: contact@repguardia.com

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2. Handmade Products

 

All items are handmade, and slight variations in colour, texture, or embellishment may occur. Full safety and care information is provided with each product.

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3. Pricing & Payment

 

Prices are listed in GBP unless otherwise stated. International customers may incur currency conversion fees from their bank or payment provider.

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4. Shipping 

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UK Customers

Orders are shipped via Royal Mail or courier. Delivery times vary depending on the service selected.

 

EU Customers

Orders include full customs documentation, EORI number, and EU‑compliant product labelling. EU customers are responsible for any import VAT, customs duties, or handling fees charged by their country.

International Customers (Outside UK & EU)

Orders may be subject to customs duties, taxes, or import fees. These are the responsibility of the customer.

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5. Returns & Refunds  

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UK Customers

You may return your item within 14 days of receiving it, provided it is:

• Unworn

• In perfect, resaleable condition

• Returned with original packaging and labels

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Please email before returning your item.

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EU Customers

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Under EU consumer law, you have a 14‑day right of withdrawal from the date you receive your order. You must notify us within 14 days, then return the item within a further 14 days.

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International Customers

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You may return your item within 14 days of receipt, provided it is unworn, in perfect condition, and returned with original packaging and labels.

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Non‑returnable items

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• Customised or personalised items

• Items not returned in resaleable condition

• Items returned after the 14‑day window

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Return postage

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Customers are responsible for return postage unless the item is faulty or incorrect.

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International returns

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Parcels must be clearly marked “Returned Goods” to avoid customs charges.

Full details are available in our Refund & Returns Policy.

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6. Faulty or Incorrect Items

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If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours with photos. We will arrange a replacement or refund.

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7. Customs, Duties & Import Taxes

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For EU and international customers, any customs charges, import VAT, or handling fees applied by your country are your responsibility. These charges are outside our control.

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8. Product Safety & Compliance

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Tweed & Country complies with:

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• UK General Product Safety Regulations

• EU General Product Safety Regulation (GPSR)

• REACH chemical safety requirements

• Textile labelling rules

• Market Surveillance Regulation (EU) 2019/1020

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Each product includes:

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• Manufacturer details

• EU Representative details

• Batch/lot number

• Safety warnings

• Care instructions

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Technical files and risk assessments are available to EU authorities upon request.

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9. Privacy & Data Protection

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We comply with:

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• UK GDPR

• EU GDPR

• International data protection standards

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Our full Privacy Policy is available on our website.

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10. Intellectual Property

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All designs, photographs, branding, and written content are the property of Tweed & Country and may not be copied or reproduced without permission.

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11. Governing Law

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• UK customers: governed by the laws of England & Wales

• EU customers: protected by EU consumer rights

• International customers: governed by the laws of England & Wales (without affecting your statutory rights)

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12. Contact

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For questions about your order, returns, or product safety:

Tweed & Country:

Email: hprouse@tiscali.co.uk

Phone: +44 7774 160341

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EU GDPR enquiries:

RepGuardia Global Limited

Email: contact@repguardia.com