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Privacy Policy

This Privacy Policy explains how Tweed & Country collects, uses, stores, and protects the personal data of customers in the United Kingdom, the European Union, and all other international locations.

Tweed & Country is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly.

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1. Who We Are (Data Controller)

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Tweed & Country 1 Frizenham Cottages Torrington, Devon, EX38 8NA United Kingdom Email: hprouse@tiscali.co.uk Phone: +44 7774 160341

Tweed & Country is the data controller, meaning we determine how and why your personal data is processed. See: data controller definition

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2. EU Representative (Required Under GDPR Article 27)

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For customers located in the EU, our appointed GDPR Representative is:

RepGuardia Global Limited

6 Fern Road

Sandyford

Dublin

Ireland

D18 FP98

Email: contact@repguardia.com

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They act as your point of contact for GDPR‑related enquiries within the EU.

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3. What Personal Data We Collect

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We collect only the information necessary to process your order and provide customer service, including:

  • Name

  • Postal address

  • Email address

  • Phone number

  • Order details

  • Payment confirmation (we do not store card details)

  • Any information you provide when contacting us

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International customers may also have customs‑related information processed by postal or courier services.

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4. How We Use Your Personal Data

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We use your information to:

  • Process and deliver your order

  • Provide customer support

  • Handle returns and refunds

  • Meet legal, tax, and product safety obligations

  • Maintain product traceability and compliance

  • Communicate important updates about your purchase

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We do not use your data for automated decision‑making or profiling. See: automated decision‑making rules

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5. Legal Basis for Processing

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Depending on your location, we process your data under:

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UK Customers (UK GDPR & Data Protection Act 2018)

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  • Contractual necessity

  • Legal obligation

  • Legitimate interest

  • Consent (for marketing)

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EU Customers (GDPR)

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  • Contractual necessity

  • Legal obligation

  • Legitimate interest

  • Consent (for marketing)

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International Customers (Global Privacy Standards)

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  • Contractual necessity

  • Legal obligation (customs, tax, product safety)

  • Legitimate interest

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6. How Long We Keep Your Data

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We retain customer records for:

  • 7 years for tax and accounting

  • Up to 10 years for product safety and compliance

  • Until you unsubscribe for marketing communications

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After this, your data is securely deleted.

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7. Sharing Your Data

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We only share your data with:

  • Secure payment processors

  • Postal and courier services

  • Our EU Representative (for GDPR compliance)

  • Customs authorities (for international shipments)

  • Regulatory authorities only when required by law

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We never sell or trade your personal information.

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8. International Transfers of Data

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Your data may be processed in:

  • The United Kingdom

  • The European Union

  • Countries involved in international delivery routes

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Where data is transferred outside your region, we use appropriate safeguards such as:

  • Adequacy decisions

  • Standard Contractual Clauses (SCCs)

  • Secure encrypted systems

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9. Your Rights 

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UK Customers

Under UK GDPR, you have the right to:

  • Access your data

  • Correct inaccuracies

  • Request deletion

  • Restrict processing

  • Object to certain uses

  • Data portability

  • Withdraw consent

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EU Customers

Under GDPR, you have the same rights as above, plus the right to lodge a complaint with your national Data Protection Authority.

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International Customers

You have rights under your local privacy laws, and we will honour all reasonable requests relating to:

  • Access

  • Correction

  • Deletion

  • Restriction

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To exercise any rights, contact:

  • Tweed & Country (UK Data Controller)

  • RepGuardia Global Limited (EU Representative)

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10. How to Contact Us

 

For privacy or GDPR enquiries:

Tweed & Country Email:

hprouse@tiscali.co.uk Phone: +44 7774 160341

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EU Representative:

RepGuardia Global Limited Email: contact@repguardia.com

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